I honestly have a dealer like 2 minutes from my house and it wasn’t until I received a call from Myrna Moran to schedule an appointment for a recall that I decided to go to this dealership. The moment Myrna called me she impacted me by the way she handled the call. Typically I would drag myself to go further than what I need to, specifically having a dealer 2 minutes from my house, but this time I had no objection just because she was so energetic and personable. Myrna worked around my schedule to ensure my car was being serviced. The day I had to drop off my car I felt welcomed by her mainly, same goes for the day I had to pick up my car. The entire personnel was helpful and transparent with me. I am somewhat a little inpatient when it comes to wait and what not, but the whole experience I had made me feel at peace and it all started because of the initial phone call I received from Myrna, she set the tone for the entire process. No regrets of the drive, it was worthy. Thank you Myrna and team for such a great experience.

I recently had the pleasure of working with KYLA, and I couldn’t be more impressed with the level of service I received. From the moment I reached out, she were incredibly responsive, professional, and attentive to my needs. The whole Team at Autoland is exceptional. Kyla work was top-notch, but her attention to detail, communication, and customer care truly set this Dealer apart. Every step of the process was smooth, and they went above and beyond to ensure my satisfaction. I highly recommend Kyla to anyone looking for new lease or to finance a car, she is the right person to go to. They are reliable, efficient, and committed to providing the best experience possible. Thank you for your outstanding service!" You Rock Kyla!!!!!!!!

I had an absolutely terrible experience with Autoland Toyota Service, and I would never recommend them to anyone. From the moment I stepped in, it felt like their sole purpose was to rip me off. One of the staff members initially quoted me $650 to replace some parts and insisted I go home since the inspection would take a while. But as soon as I got home, I received a call saying my car actually needed $1,200 worth of work. The tone was rude and pushy, and they demanded I authorize the repairs right away or come back to pay a $250 inspection fee just to take my car back. When I returned and asked to speak with the manager, I was appalled at how unprofessional and condescending he was. Instead of resolving the issue, he bluntly asked if I was going to pay or if he should involve the police. This service center is nothing but a scam operation, preying on unsuspecting customers. They use deceptive practices and high-pressure tactics to drain your wallet. Avoid them at all costs!

Excellent service by Gwen and Myrna and everyone else for our recent service on both of our vehicles.

I had the best experience with David W. in the service department! My Prius had a prepaid maintenance plan, and I hadn't realized that it had expired a week before I brought the car in for an oil change. David went above and beyond to see if it would be possible to honor my service plan nonetheless. He was successful, and I'm so grateful! Such a lovely person and a wonderful professional. I'll be back for sure!

My Toyota Highlander turned into a New Car by David Wong, Praise God. I bought my car almost about 3yrs now and at the time that I bought it, turning the steering makes kind of noise. I presumed that it was the way that it was supposed to function since my car was certified by Toyota. This continued until recently I came for service and David drove my car and complained about the cracking noise while turning the steering. Well and behold I turned in my car for service and was told by David that the noise was as a result of bad axle (I forgotten what name he called it). I picked my car this past Monday, driving like a new car with no noise while turning the steering. All the job was covered by warranty, thanks to Autoland Toyota. My invoices C50918 and W50918

Service department provides professional service! David Wong detailed and kept me updated to date regarding my vehicle.

Súper exelente este lugar lo recomiendo al 100% muy amables sobre todo Félix un exelente persona

My experience with the service department was excellent (David Wong is a professional).

Great service

Excellent, professional, and attentive service from Yolanda Uzuriaga. Thank you very much, Yolanda!

My team member at Toyota made a smooth transition to get my vehicle serviced in a timely manner. Updated me and provided a professional and courteous service.

Service appointment was wonderful! Mryna gets 5 stars for amazing service. Kept me updated and accommodating as well as considerate of my timing.

Myrna is superb!!

Bought a car here it was a decent experience. I worked with Melvin he was great to work with. He helped me find a car that I loved and took his time with guiding me through the car buying process. Update i looked through some of the other reviews and i can corroborate that dealing with the finance team, the manager etc was not a pleasant experience. I pretty much came in 1000% ready to buy a car but just based on my interaction with the manager, and the finance guy once it came time to run numbers almost made me not want to go through with the purchase. Also, I was taking a while during my transaction because i had to sort out an issue with transfering my insurance before i made the purchase. I overheard the other salesmen trying to pressure Melvin into processing my payment quickly even though i wanted to wait to figure out the insurance issue first. That was off putting. Lastly the finance guy was rude and condescending and just overall pitching really terrible ideas to me. He also lied because he did not inform me that one of the documents he had me rush to sign made it legally binding for me to have to go through with the car purchase. With all the being said it seems like the experience at this dealership is really salesman dependent and thankfully I had an amazing person who still made the whole process worth it. I would say this is a dealership you go into already knowing the comparable prices for the car you want to purchase, insist on working with a specific salesman and know your credit score and financial position before going in. I would 1000% recommend Melvin specifically because he was very helpful, patient, thorough and as trustworthy a car salesman as you’re going to find.

I have a pleasure to appreciate Mr David Wong for his outstanding performance and a quick response whenever his attention needed. Not only did he gives attention but also counsel on how to maintain the car. I noticed screeching noise in my car and call his attention to it. He told me what next to do and when that couldn't resolved the issue, he ask me to bring the vehicle to the workshop. We both text drive the car and noticed the noise complaining about. Before I could close and open my eyes, the vehicle is fixed and in a perfect resolution. I won't be surprised to see MR DAVID WONG in a managerial positions one day because his loyalty, kindness, enthusiasm and respect will pave the way for him soon. I want to believe that am not the only customers studying him for his actions. I can write lots of references about this man if time permitted to do so. However, if there's any accolades or anything more than five stars, I won't hesitate to give him. Once again, thank you Mr David Wong for being there always. MR Olakunke Ishola

Great service. We got a phenomenal deal. Philo was attentive and caring. He showed us a car we weren’t even considering but my father ended up loving it. His communication is stellar and he was very patient with my father.

I was delighted with the service and attention that I received here at Autoland, especially working with David Wong. David eased my worries. David went above and beyond to cater to my needs, he made me feel right at home. He kept me informed with the status of work on my car every step of the way. I will definitely be conducting all my automobile needs at this location and will definitely recommend it to my friends and family. Thank you so much David! David Wong is an exceptional worker who makes his customers a priority. My thanks to Autoland staff that came in contact with me as well.

I am very happy with my buying experience at Autoland with Felix Almonte. The care, consideration and attentiveness that he and his supervisor provided made my car buying experience very pleasant. I would have given Autoland a 5th star if they had provided the ability to purchase food there. I started the day at 8:45 without breakfast and did not leave until 3:30 without lunch. Though Felix offered to have food delivered, which I appreciated, I would have preferred the convenience of being able to grab something healthy there at the dealership. As a previous Honda owner, I always appreciated the cafe at the Honda Dealership waiting area. I had assumed there would be the same opportunity at Autoland. But all else was really great and Felix has followed up with me to make certain all is well with my RAV4 purchase. I accidentally left my electric garage door opener in my Honda that I traded in. After reaching out to Felix about it, he made sure to find. it and has thoroughly documented that he has sent it in the mail back to me. Thanks again for taking good care of me during my buying experience.

Purchased a new Highlander from Zaheer. Easy process - he kept me updated and was easy to get in touch with. Vehicle came in earlier than expected so that was a pleasant surprise. Highly recommend this dealership!

Good service

Timely, no surprise charges, findings well explained, courteous.

Excelente atención

Knowledgeable, courteous and fair

Im satisfied with costumer service here at Autoland Toyota , very professional.

Thanks to Yolanda Uzuriaga, my experience at Autoland Toyota was Excellent! Yolanda was very helpful and had my vehicle ready the same day I dropped my vehicle for service. Thank you very much!

Philo was a really nice salesman!! And everyone else on the floor so kind!

Good, friendly service. Waiting room has upgraded chairs and desks

Easiest car buying experience ever! Kyla was an amazing sales associate who made the whole process easy!

Myrna was so helpful with our service and we so appreciate her help.

Great service

I want to extend a huge thank you to David Wong and Toyota. David is a man of his word, well-respected, and always has a smile on his face. He truly represents Toyota, and because of him, I’ve made Springfield my go-to for service. Recently, I had an issue with a coolant bypass valve, and I knew my car was in great hands with David. He reassured me, organized a meeting with his manager, and even provided a rental car, which was a lifesaver. Thanks to his exceptional service, I was able to get to work without any hassle during that time. David and Toyota, I sincerely appreciate your support and care. Thank you once again, David!. The World and Toyota is a better place with you. Thank you (RICHARD ACHEAMPONG)

I recently bought a new Toyota Sienna from this dealership and actually enjoyed working with my salesman, Yeazid Farraj. He was great, and it was not at all the typical unpleasant experience you get working with high-pressure car dealers. Yeazid greeted us at the door and was very patient, kind, not pushy, and most importantly--he was honest! The only bad part was when his young manager got involved and killed the sale twice. But thanks to Yeazid's persistence in dealing with his own manager, Yeazid closed the deal with us. The manager is inexperienced and should not be working in sales, interfacing with the general public. But Yeazid was great and very patient with me from start to finish. We were not allowed to buy the Sienna they had on the lot (that we had been told was still for sale), but they had one on order in the same color scheme, so we waited on that one. I highly recommend this dealership, but only work with Yeazid bc he's great and knows what he's doing, and will not lie to you. The other guy that's good is Robert Ramirez, Facilities Director. He couldn't have been nicer; was efficient & very professional with all follow-up documents etc. I will definitely buy more cars from Yeazid when we need them for our daughters!

I Went to get my Vehicle Service and was greeted with Mrs. Myrna, a beautiful soul who appointed me great service from start to finish! I had wonderful experience. She is the best!

Best place online to buy parts at lowest price in nj. Thank you for your service.

My service experience today October 30th with Pete Cavaleiro was great. His concern was any issues or concerns I had regarding my vehicle. He looked for ways I could save money during this visit. I was able to save quite a few dollars after he found warranties and coupons. Throughout my time there I was constantly updated. That was a good day. Thank you, Pete!!!

Excelente

The experience was great and Myrna was excellent

Awesome Place. Pete was very helpful and insightful. I recommend him to anyone

I took my vehicle to Autoland Toyota at my service advisor was David Wong he was excellent and got the car ready when I asked. He is a true professional and kept me informed of the status of my vehicle. Thank you David for your excellent service.

Highlander was taken in for a recall. The repair took less than an hour. I appreciated the customer service and information provided.

The lady who took care of me was exceptionally pleasant and knowledgeable. She's an asset to Toyota!!!!!

I am writing to express my appreciation for the services that were rendered to me and my family over the past few months. We are a family of Toyota owners and are quite happy that we chose Toyotaland for assistance with car issues. More specifically we were assisted by David Wong, Assistant Manager who, time and time again, went above and beyond to ensure our complete satisfaction with services rendered. He is to be commended for his excellent service.

Its crazy when you go in for a car that it 40k online and they tell its 58k out the door and then say all dealers do this. Go anywhere else this place is the biggest scam they have a 5000 dealer fee and a reconditioning on top of the dealer fee

Great job for my 15,000 mile service

Just a little bit priced, but managed ok.

The best service

Year 2021, I got my highlander 2022 leased here and the same I bought this year 2024. Autoland toyota never fails me. Sales(Emad) and Finance both are very helpful and friendly. Strive to give the best to the customers. Thank You Autoland

i’m going to make this short and simple JEANROCK on the phone super rude and condescending told me I was mad because i couldn’t get my way because he tried to rip off my parents but he didn’t get his way wouldn't recommend him 0 out of 10. Michael the manager super nice on the phone in person super rude also and not helpful. 0 out of 10 When trying to rob people blindly should step up your customer service skills!

Truly never met a dealership/service center that truly prioritizes customer service the way that they do! Angelina is an Assistant Service Manager who goes above and beyond from keeping me up to date on tire deals to assisting me via text when a light comes on. I always have confidence that she has my and my car's best interest at heart. My Grand Cherokee has never looked or ran better since bringing it here. I would recommend to anyone looking for experts who will treat you right and NOT screw you over.